Vitalis HealthCareVitalis HealthCareThese are real words from real people — clients, family members, and caregivers who have been part of the Vitalis family. Unscripted and unedited.
From our clients & families
Collected via Home Care Pulse independent satisfaction surveys and direct client feedback.
“After a poor experience with our previous agency, we settled with Vitalis HealthCare because of the attention to detail and professionalism with which they handled our assessment. When they began with us, we had several health challenges. We are pleased to say that through the reliable, high quality and well supervised care we have received, we have made significant progress.”
“They have helped me with the things I couldn't manage alone — always respectfully, never making me feel like a burden. That matters more than I can say.”
“I like this agency because they're good and often people at the call center call us back and ask us how the nurses are doing and if we need anything else from the company. Basically they meet our needs, they are non-combative, they do their work well, and they are mostly on time.”
“I like that they have good caregivers. They have helped me with little things like making the bed. I like that they are understanding towards me when I call in.”
“The companion they sent became like a member of our family. She brought warmth and routine back into my mother's days. I cannot overstate how much that changed things for all of us.”
“The nurse who cared for my mother after her surgery was exceptional. She caught a potential infection early, called the doctor herself, and prevented what could have been a serious setback. That's the difference professional nursing makes.”
“The people working there are so good. It's like a family. The clients I work with are very nice. The man is like a father. I miss them a lot.”
From our caregivers
Caregivers who feel valued provide better care. These are their words.
“It's the best company to work for. All nurses in the United States should come work here. My clients and their families are always very nice to me.”
“They care about us and the clients as well. I have had the same client for a long time. I go there every time and she is waiting for me to help her. She loves it — and so do I.”
“They are always responsive to our needs. They send out refresher training which is very helpful. You feel like part of a real team.”
“When we have someone scheduled they should show up. If they are sick they should have someone available to fill the position. I look for someone who is confident in what they are doing, know how to handle people, and is sensitive to their needs. They are kind, friendly and upbeat.”
Recognition
The Best of Home Care — Employer of Choice Award is based entirely on verified caregiver satisfaction surveys conducted by Home Care Pulse, an independent research firm. You can't buy it. You earn it by actually treating your caregivers well.
We've won it three years in a row. That consistency matters — it means the culture that earned it the first time is still the culture today.
Awarded for outstanding caregiver satisfaction ratings by Home Care Pulse, an independent satisfaction research firm. Third consecutive year.
Second consecutive year recognized for excellence in caregiver satisfaction and workplace culture across Maryland.
First year receiving this recognition — based on verified caregiver surveys and an OSAT score of 8.75+.
Share your experience
If Vitalis has made a difference for your family or in your career, we'd be honoured to hear about it. Your review helps other families make one of the most important decisions they'll ever face.
Talk to our team — free, no obligation. We'll help you understand your options and find the right care for your loved one.