As a home care patient or recipient, you have rights that ensure that your wellbeing, dignity, and the quality of care service you receive are preserved and up to standard.
The specific rights of home care recipients in the United States varies from state to state and from one home care agency to another, however, there are common rights that cut across all states and homecare agencies.
In this article, these common rights will be outlined but the focus will be on the rights of the home care recipients of Vitalis Healthcare, LLC.
Patient and homecare recipients of Vitalis Healthcare, LLC have the right to:
- Be informed of their rights at the time of admission and before the initiation of care, and on an ongoing basis as necessary.
- Receive information in writing and in a manner that is understood from the Agency and from others outside the organization.
- Expect confidentiality of all information related to their care, within applicable laws and regulations.
- Be treated with consideration, respect and full recognition of their dignity and individuality by trained professional staff.
- Have their cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
- Have relationships with home care personnel that are based on honesty and ethical standards of conduct. Vitalis Healthcare, LLC personnel are prohibited from accepting personal gifts and borrowing from patients/their families/other caregivers.
- Be involved in decisions about their care, treatment and/or services.
- Have their family, as appropriate and as allowed by law, with their permission or the permission of their surrogate decision maker, be involved in their care, treatment and/or service decisions..
- Be involved in resolving dilemmas about their care, treatment and/or services.
- Have their person and property treated with respect, privacy, including visual and auditory privacy, and security.
- Be informed of the procedure to follow to voice concerns regarding care or lack of respect for property and/or to their person without being subject to discrimination or reprisal.
- Be informed and when appropriate, have their family informed with their permission, about the outcomes of care, treatment and/or services, based on the current body of knowledge, along with any barriers to outcome achievement.
- Be informed by the Director of Nursing, his/her designee or the staff member responsible for their care, treatment and/or services of the unanticipated outcomes of their care, treatment and/or services, based on the current body of knowledge.
- Be informed in advance of the extent to which payment may be expected from their payer source and any costs for which they may be responsible.
- Be informed by knowledgeable personnel about their medical condition, to the extent known and be given an opportunity to participate in designing a care plan that addresses their needs and preferences, and updating it as their condition changes.
- Have their reports of pain believed and assessed appropriately and comprehensively.
- Receive information about pain and pain relief measures.
- Receive care from a concerned team of healthcare professionals committed to pain prevention and management and who respond quickly and appropriately to reports of pain.
- Be advised of any change in the plan of care before the change is made.
- Be advised in advance of the name(s) and discipline of staff member(s) primarily responsible for their care, treatment, and/or services.
- Be informed about the nature and purpose of any technical procedure that will be performed as well as who will perform the procedure.
- Be informed of any financial benefits when referred to another organization.
- Refuse care, treatment and/or services within the confines of the law after being fully informed, and to be told the consequences of your action. When they are not legally responsible, the surrogate decision maker, as allowed by applicable law, has the right to refuse care, treatment and/or services on their behalf.
- Access, request amendments to, and receive an accounting of disclosures regarding their personal health information, as permitted under applicable laws.
- Be informed within a reasonable amount of time of anticipated termination of service or transfer to another organization.
COMPLAINTS REPORT HOTLINES
Patient’s and family members may report any complaints or grievances with respect to their home care (without interference, coercion, discrimination or reprisal) to the governing board of Vitalis Healthcare Services via:
Vitalis Healthcare Services, LLC
Attention Governing Body
8757 Georgia Avenue, Suite 440
Silver Spring, Maryland 20910
240-618-3184 / 202-352-6018
If they are unsatisfied with the response from the Vitalis Governing Board, they can reach out to the following State of Maryland agencies:
You may dial the Maryland 24 Hour hotline telephone number 1 (800) 492-6005
You may also contact the Maryland Office of Health Care Quality:
7120 Samuel Morse Drive
Columbia, MD 21046-3422
To immediately report abuse, neglect or exploitation to Adult Protective Services 1-800-917-7383 or Child Protective Services, you may dial 1-800-4-A-Child (1-800-422-4453).
CONTACT VITALIS HEALTHCARE
At Vitalis HealthCare, our team of certified, experienced and professional caregivers and registered nurses are efficiently trained to provide you with the best quality and compassionate home care services.
If you would like to hire a professional and competent caregiver to assist you in your journey of cancer recovery, feel free to reach out to us through any of our contact details outlined below.
With us, you are in safe, competent and compassionate hands.
We provide our services in every county in the State of Maryland, United States of America.
Office Address: 8757 Georgia Avenue Suite 440 Silver Spring, MD 20910